FAQ (Frequently Asked Questions)

ARE YOU AUTHORIZED TO SELL THESE ITEMS?

Yes, YourWatchWinder.com is an authorized retailer of Orbita, Volta, Rapport London, RDI Charles Kaeser & Diplomat products.

DO YOU SHIP INTERNATIONALLY?

YourWatchWinder.com ships to most international destinations via insured FedEx International. Please note: we cannot be responsible for additional costs, such as customs, duties, VAT, taxes, etc. You maybe want to contact your local customs office for an estimate before ordering. Please note that we must declare the full value that you paid for your item on the shipment. For more information regarding our international shipping rates, please visit "Shipping" section.

WHAT PAYMENT METHODS DO YOU ACCEPT?

YourWatchWinder.com accepts credit cards (Visa, MasterCard, Discover, American Express) via PayPal, bank wire transfers & USPS money orders.

DO YOU OFFER A LAYAWAY OPTION?

We are currently offering PayPal Credit payment option at checkout. With PayPal Credit financing offers, you get the flexibility to pay in full or spread out your payments over time.

DO I HAVE TO PAY SALES TAX?

We charge sales tax for New York (8.875%) & California (9%) State Residents.

HOW QUICKLY CAN I GET MY ORDER?

Most orders are shipped within 1-2 business days of receipt, then it takes about 1-5 additional days by UPS or FEDEX to reach you (depending on which state you are living in). Customers will be notified by email of backorders which will be held upon request, and shipped upon availability. Please note that some items may take from 1-3 weeks preparation prior to shipping.

CAN I TRACK MY PACKAGE?

Yes, all tracking information will be automatically emailed to your email address once your order ships. Please check your "Spam" folder in case you are not getting any emails from us.

WHY DO YOU ONLY SHIP TO BILLING ADDRESS?

In order to reduce the frequency of fraud and to limit the potential for illegal purchases, YourWatchWinder.com requires that the shipping address used by our customers match their billing address. We do always verify electronically that your billing information is correct. If you are requesting products to be shipped to any other address other than the billing, we also verify the shipping address manually and thoroughly. All customers that require products to be shipped to alternative addresses other than the billing, must call the pertaining credit card companies to add the address as an alternate. You can simply register the alternate address by calling the phone number on the back of your credit card. The alternative information is listed for six months and it does not affect your billing information. By registering the alternative address, you are authorizing us to ship the order to a different address other than the billing address.

CAN I CANCEL AN ORDER I PLACED ONLINE?

Due to high volume of orders placed we cannot guarantee the cancellation of your order. In this case you may need to return the purchase. All refunds are proceeded and paid within 7 business days.

HOW CAN I RETURN AN ITEM I PURCHASED?

We hope your YourWatchWinder.com purchase has exceeded your expectations. We are committed to your complete satisfaction. All merchandise is sold on a 30 days inspection policy. If for any reason you are not 100% satisfied with your purchase, within 30 days of the delivery date, simply return the item in its original packaging, and your purchase price (minus shipping fee, duties & taxes if applicable) will be refunded; we do not charge any re-stocking fees. Please refer to "Return Policy" section for more information.

WHAT IS YOUR WARRANTEE?

YourWatchWinder.com is an official retailer of Orbita, Volta & Diplomat accessories and we are providing you with the original manufacturers warranty. For more information, please visit "Warranty" section.

WHAT IF MY ORDER ARRIVES DAMAGED?

If you received the order and it is damaged, please contact us immediately. If your order is to be delivered by UPS, FEDEX or USPS, please examine contents before signing acceptance and recover any package damage if there is some. If contents inside are damaged, refuse delivery and don't sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.


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