YourWatchWinder.com sells only brand new unused watch winders, desplay boxes, travel cases and other accessories. Therefore, we are able to accept for returns only unused and undamaged items in the same condition as they were shipped. Merchandise must be inspected immediately upon receipt for shipping damage. Please retain all shipping materials including boxes, packaging, and labels in the event you need to return any items.
We cannot refund shipping charges, taxes, custom fees, gift-wrapping, special order and final sale merchandise or items with personalized inscriptions.
We offer a 30 days return policy for all our merchandise. All returns must be sent to us fully insured against shipping loss or damage. For your security, all packages are opened in the presence of two receivers who can verify the contents upon their arrival. We can only refund merchandise that is received back within 30 days of the delivery date.
Refunds for orders paid by PayPal / credit card can only be refunded to original PayPal / credit card account. Refunds for orders paid by check, money-order or wire transfer will be refunded by check. All returns are proceeded and paid within 7 business days.
Below are the instructions how to return your order:
1. Please contact us through the form regarding your return.
2. Once we get your request we will generate a RMA and provide you with the return address.
3. Once we receive the return and inspect/process it, the refund will be issued within 7 business days
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